RETURNS CENTER

HOW IT WORKS

Select items to return

Get a refund confirmation

Send it off when you can

RETURNS FAQ

How do I try on my underwear?

For hygienic reasons, we ask that you to try on the underwear over another garment if you intend to return or exchange the item, otherwise underwear cannot be accepted.

Multi-pack returns/exchanges must include all original pairs, unwashed, unworn and in original packaging. We cannot accept partial returns for any multi-pack. 

Do I have to pay for my return?

For U.S. Orders, it’s as easy as printing your pre-paid shipping label and sending your item(s) back. International customers are responsible for any and all shipping charges related to returns or exchanges. Please send us an email to help@tomboyx.com and we can provide further instructions to complete your return. 

How soon will I receive my refund or store credit?

As soon as our team receives your return, it takes our team 7-10 business days to process a return. We will send you a confirmation email when we finish. 

Who do I contact if I have questions about a return or exchange?

Email help@tomboyx.com and we'll answer any questions you have.

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